Dear Clients and Partners,
In these unprecedented times, I wanted to outline how we are responding as a Company to the challenges we are all facing with the escalating COVID-19 Pandemic and to reinforce that we are committed to continuing to provide the highest level of service that you have come to expect from Decus.
As a company with deep resources, we have worked hard to ensure that our clients and partners in countries around the world, where both the disease itself and the various government responses to it are at different stages of development, are informed and equipped to deal with this unprecedented situation. Our Company has been dealing with this issue for some time and I am proud of how we have acted with focus and determination, invoking flexible working practices to protect our staff and their communities whilst continuing to provide the highest level of service to our clients and partners.
Whilst we have had to adapt our working practices, our agility and creativity and pre-positioning in the market place with our on-line trading capabilities through Decus Direct, ensure that we continue to deliver robust solutions for our Clients and Partners together with IT, telephony and network capabilities which have been developed to support smart working for our teams. Our collaborative remote digital platforms also provide working tools which are designed to keep our employees, our clients and partners in touch.
In summary, we are well-equipped to put our people first so that they can continue to deliver to our Clients and Partners.
In the UK, in line with many of our market counterparts, we have now closed our Decus office and implemented remote working in order to protect our employees, our clients and our trading partners. We have also suspended business travel and our teams are using technology to replace face-to-face meetings.
Our broking businesses have been frequently stress-tested and proven their remote working capabilities and I am confident you will see normal if not enhanced service delivery.
This extraordinary situation is likely to be with us for some time and I am most grateful for the professionalism and resilience of our employees and the support of our clients and partners.
We remain available to support you in any way we can and I ask that you reach out to us using your normal contacts if we can assist.
With my very best wishes to you, your colleagues and your families,
CEO Decus Insurance Brokers Limited